FAQ
Ordering & Payment
How do I place an order?
Simply browse our online catalogue, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept secure online payments via:
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Visa, Mastercard, Maestro, American Express
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Apple Pay, Google Pay
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Discover, UnionPay
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Bank transfer (please contact us prior to use)
All payments are processed in GBP (£) and handled securely via Stripe.
Is my payment information secure?
Yes. We use SSL encryption and PCI DSS-compliant systems. Your card details are never stored on our servers.
Can I cancel or modify an order after placing it?
If you need to make changes, please email us immediately at contact@wallcornerprotector.co.uk. Orders already dispatched cannot be modified or cancelled.
Shipping & Delivery
How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number and courier link (e.g., UPS, DHL, EVRi, FedEx).
What are your shipping times?
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Order Handling: 0–1 business days
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Transit Time: 2–4 business days
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Cut-off Time: Orders placed before 2:00 PM (GMT) are processed same day (Mon–Fri)
Do you offer express or standard delivery?
We offer standard shipping. All orders ship from the UK.
Returns & Refunds
What is your return policy?
You may return unwanted items within 30 days of delivery, provided they are unopened, unused, and in resaleable condition. See our Return and Refund Policy for full details.
How do I start a return or refund?
Contact us via email at contact@wallcornerprotector.co.uk with your order number and reason. Our support team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 2 working days. Depending on your bank or payment method, it may take 3-7 business days for the amount to appear in your account.
Products & Stock
Are your products genuine and high quality?
Yes. We only sell high-quality, authentic products sourced from trusted suppliers.
How do I choose the right product?
Use our website’s filters and product descriptions for help. For more guidance, contact our support team.
Customer Support
What are your customer support hours?
We’re available Monday–Friday, 9:00 AM – 4:00 PM (GMT). Emails and messages received outside of these hours will be responded to on the next business day.
How can I contact your support team?
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Phone: +447449976178
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Use the Contact Us form on our website
Privacy & Data Security
How do you protect my personal data?
We comply with the UK GDPR and Data Protection Act 2018. All transactions are encrypted, and your data is never sold or misused. Please review our Privacy Policy for more details.
Still Have Questions?
Contact Information:
Wall Corner Protector
Phone: +447449976178
Email: contact@wallcornerprotector.co.uk
Address: 58 Ormonde Crescent, Hexthorpe, DN4 0GP, Doncaster, United Kingdom
(Mon–Fri: 9:00 AM – 4:00 PM)